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27 Mar COVID-19 Resources and Solutions

COVID-19 is causing global concern and uncertainty, and there’s no doubt that this pandemic is impacting your customers. Please know that we are here to offer solutions and information to help you address the unique needs of your merchants during this difficult time. Here’s what you should know:

—We offer daily reporting on bank portfolio volumes and transaction counts. This will help you determine the impact COVID-19 is having on your portfolio. If you would like access to this reporting, please contact your Portfolio Manager. The process only takes a few minutes.

—We can quickly set up an iQ account for merchants that need to transition to taking payments remotely.

—Deployment is operating on a normal schedule, but Clover devices may be delayed 1-2 business days.

—We are still accepting customer service calls and our Portfolio Manager team is still working their normal hours.

—We have created a COVID-19 Business Resources page for businesses facing hardship due to the pandemic. Review the page here and feel free to share it with others.

Please reach out to your Portfolio Manager with any questions or concerns.